SERVICE SUPPORT
DISN Global Support Center
DSN: (510) 376-3222 or (312) 850-4790
CML: (800) 554-3476 or (614) 692-4790
DGSC@CSD.DISA.MIL
DGSC@COLS.CSD.DISA.SMIL.MIL
DISA/EMSS/DTCS
emssprog@disa.mil
(301) 225-2800, DSN: 312-375-2800
EMSS HelpDesk (24 x 7)
DSN: (312) 282-1048
Toll Free: 1-877-449-0600
Remote: 4411 (from a working EMSS Handset)
customer.service@gdc4s.com
HOW TO ORDER
Services can be ordered using the DDOE application located on DISA Direct
DESCRIPTION
EMSS provides deployed warfighters and partnering agencies with global communications through security and user prioritization enhancements to commercial Mobile Satellite Services (MSS). EMSS includes global handheld voice, data, paging, and sim-less short burst data (SBD) communications.
EMSS is a capability provided by DoD that features global data transfer and securable voice communications. The service allows real-time access to other EMSS users, the SBU Voice and commercial U.S. and international telephone networks through the Iridium satellite network.
The EMSS handsets enable the warfighter to communicate with the SBU Voice, PSTN, and SBU IP Data services by leveraging the EMSS gateway that interfaces with those services. If those services were unavailable, EMSS customers would be able to communicate only with other EMSS customers with EMSS handsets.
FEATURES
- Secure voice – Encrypts voice communications using National Security Agency (NSA) Type-1 devices
- Prioritization – Customers can allow or deny access to the service in the event of a national emergency
- Basic Telephony—Customers can place or receive a secure call
- Circuit-Switched Data—Provides customers with a means of communicating (e.g., transmitting and receiving) high-capacity data with data terminal equipment
- Sim-less SBD Service—Provides a non-circuit-switched high-capacity means of transmitting and receiving packets of data to and from compatible SBD subscriber devices
- Paging Services—Customers can receive numeric or text pages
- RUDICS/Apollo—Custom devices in the field may connect to servers on the SBU IP Data and provides no additional service logic beyond a transport pipe by which to transmit customer data
| Service Offering |
Enhanced Mobile Satellite Services (EMSS) |
| Service Lifecycle Status |
Maintain & Sustain |
| Security Classification |
Up to and including Secure |
| Service Performance |
Service performance is measured, monitored, and reported as defined in the DISN Telecommunications Service Level Agreement, which can be found on the DISA Direct Home page at https://www.disadirect.disa.mil |
| Service Rates |
Service rate information can be found on the DISA Direct Home page at https://www.disadirect.disa.mil under Inventory and Billing. |