Enterprise Connection Division: The Power to Connect

MISSION PARTNER TRAINING PROGRAM FAQS

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This page contains frequently asked questions on the Mission Partner Training program.  Have a question? Submit it here.
To read FAQ on each topic below, click the Accordion Button Collapsed arrow to expand.

 

General Training Program

Question: What is the purpose of the Mission Partner Training Program?

Answer: The Mission Partner Training Program was developed by Enterprise Connection Division (NSC) SMEs to provide a training and education opportunity to mission partners in all areas associated with Enterprise Connections such as: PPSM, DSAWG, Connection Approval, CDS, and GIG waivers.  The goal for this program is to provide mission partners the policy and process information they need to reduce processing delays due to inaccurate or incomplete information.


Question: How do the topics relate to the DISN Connection Process Guide (CPG)?

Answer: Connection Approval CBTs are extensions and supplementary to the DISN CPG. They are designed as a visual, interactive way to learn the detailed information described in the CPG, and will be continually updated with new versions of the CPG so that the information, processes, and instructions are always consistent between the two. 

Computer Based Trainings
Question: Is there a difference between the CBT version available for download and the play now version?

Answer: The two versions are available for convenience for our Mission Partners. We understand that some connections may not give the ability to stream the training from the website, so it might be more convenient to let the training download first and then watch. The downloadable version is also something Mission Partners can refer to at a later time. The play now version also has closed captioning enabled for accessibility if it would be more convenient to read the text instead of listening to the voice over.

Question: How are topics picked to be developed into CBTs?

Answer: The syllabus is developed from a variety of sources. Surveys to the Connection Approval, DSAWG, and PPSM analysts helped the training team determine which questions they received most from mission partners, and in-depth metrics analysis on the top connection approval package rejection reasons continues to contribute. Now that the program is growing, interaction from Mission Partners via email and during the Q&A sessions add to the syllabus. This program is designed to bring information to Mission Partners that is useful and needed, so the syllabus will always remain flexible based on the needs of Mission Partners. Have a suggestion for a training topic? Submit it here.
Q&A Sessions
Question: Who hosts the Q&A sessions?

Answer: Subject matter experts from the different branches in the Enterprise Connection Division will be on the line to answer any specific questions you may have. Representatives will be available from either the Connection Approval Office, DSAWG, or PPSM. A representative from the Mission Partner Training Program will always be available, too.

Question: How do I prepare for a Q&A session?

Answer: It is important to watch the computer-based training on the topic that will be discussed in the Q&A so that you will be prepared with specific questions for the subject matter experts.

Question: How do I attend a Q&A session?

Answer: The Q&A sessions are hosted via Defense Connect Online, as well as teleconference bridge. All audio will occur on the bridge, the the DCO will have supplementary documentation, a chat for submitting additional questions, website links, and surveys to help us improve the sessions for Mission Partners. Please join both the DCO and teleconference for the best Q&A experience.