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SUPPORT

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Technical support is available for enterprise use* of both the Symantec and McAfee solutions. In accordance with the support contract, however, assistance must be requested via your Service’s Antivirus Support Team. To do so:

  1. First contact your local system administrator.
  2. The system administrator will contact any additional support entities stipulated by their respective commands’ standard operating policy.
  3. The system administrator will contact your Service’s Antivirus Support Team.
  4. The Army, Air Force, Coast Guard, Marine Corps, and Navy each have their own Antivirus Support Team.
  5. If your agency or command is not directly affiliated with or supported by a particular military branch, your case should be referred to the Antivirus Help Desk:
    1. DSN: 339-5600, Option 9
      (405) 739-5600, Option 9
      OKC PEO Service Desk

    * Home users seeking technical support must contact the vendor directly.

    AIR FORCE

    Air Force Computer Emergency Response Team - Network Security Defense (AFCERT-NSD)

    Hours: Monday - Friday (0600 to 1800 CST)
    Commercial: (210) 977-3906/07/08
    DSN: 969-3906/07/08

    After Hours 24x7 (AFCERT Crew Commander)
    Commercial: (210) 979-3158

    E-mail: 33nws.virus@lackland.af.mil
    Website: https://33nws.lackland.af.mil/virus/

    ARMY

    Army Computer Emergency Response Team (ACERT) Virus Support

    Commercial: (703) 706-1354 or (888) 203-6332
    DSN: 312-235-1354

    E-mail:  army.virus@mi.army.mil
    Website: https://www.acert.1stiocmd.army.mil/

    COAST GUARD

    Coast Guard Computer Incident Response Team (CGCIRT) Antivirus Support

    Watch Desk
    Commercial: (703) 313-5762
    DSN:

    E-mail: tis-dg-m-emf@uscg.mil

    LCDR Keith Jernigan
    Commercial: (703) 313-5714
    E-mail: keith.a.jernigan@uscg.mil

    MARINE CORPS

    Marine Corps Computer Emergency Response Team (MARCERT) Antivirus Support

    Commercial: (703) 784-1967
    DSN : 312-278-1967

    E-mail: marcert@mcnosc.usmc.mil
    Website: https://www.mcnosc.usmc.mil/s3/marcert/

    NAVY

    Space and Naval Warfare Systems Center (SPAWARSYSCEN) Virus Support

    Commercial: (800) 304-4636 or (843) 218-5426/6846
    DSN: 312-588-5426/6846

    E-mail: itac@infosec.navy.mil
    Website: https://infosec.navy.mil/main/index.jsp

    DOD AGENCIES / COCOMS

    OKC Help Desk
    Commercial: (405) 739-5600, Option 9
    DSN: 339-5600, Option 9

    E-mail: disa.tinker.esd.mbx.okc-disa-peo-service-desk@mail.mil