Technical Support
- Unclassified Devices: Please contact your local Tier I service desk for support.
- Classified Devices: Please contact the DISN Customer Contact Center at DSN 312-770-9500 or Toll Free at 1-855-868-9500.
Pilot Requests
Mission partners who are interested in learning more about the DoD Mobility Program, please contact the DoD Mobility PMO.
Mobility is transforming how the Department of Defense (DoD) operates, connects, and supports its stakeholders — most significantly, using mobile solutions to provide mission-essential tools to our warfighters. Mobility is a key component of the goal to enable mision partners to perform their missions and connect to the Joint Information Enterprise, using any authorized device, anytime, anywhere in the world.
DoD users are becoming increasingly empowered through convenient mobile apps and powerful tablets and smartphones. DISA’s top priority pertaining to secure mobile technology is producing enterprise capabilities that the entire DoD, as well as other federal agencies, can leverage.
Mobility is no longer a luxury - it has become a requirement. To meet this growing demand, the DoD Mobility Program Management Office (PMO) is moving quickly to identify, adopt, and securely implement mobile solutions. In this effort, all DoD agencies face a similar challenge: being overwhelmed by the proliferation of devices, apps, and other technology while attempting to establish an enterprise mobility program that aligns with operational, architecture, and security standards.
The DoD Mobility PMO will focus on "building the foundation" — designing governance processes and implementing an integrated Mobile Device Manager (MDM), Mobile Application Store (MAS), mobile Virtual Private Network (VPN), and other mobile capabilities (for examples, Public Key Infrastructure [PKI], certification-and-accreditation (C&A) mobile application, application-vetting process etc.).
The DoD Mobility Program Management Office provides enterprise-level, classified and secure unclassified mobile communications services, ensuring interoperability, increased security, access to information, and reliable service to the warfighter anywhere at any time. This solution is composed of a mobile networking infrastructure that delivers 3G and 4G LTE services to extend enterprise unified capabilities (UC) [integration of voice, video, and/or data services] to mobile endpoint devices; an enterprise mobile device management (MDM) system that provides application layer confidentiality, integrity, and authenticity; and an enterprise mobile application storefront (MAS) that will host government-approved applications.
DISA currently has both unclassified and classified pilots that are testing existing mobile technologies and offer multiple devices and multiple carriers.
DISA will begin offering mobile services as a subscription based service in FY14.