DISA Europe Banner

CUSTOMER SUPPORT

PRINT PAGE Add This

DISA Europe customer support is dedicated to providing exceptional customer service. They serve the EUCOM and CENTCOM community of interest by establishing and sustaining an effective global customer service organization.

PERFORMANCE EVALUATION PROGRAM

Service Description: Responsible for ensuring quality communications infrastructure and systems by conducting proactive performance evaluations and assistance visits for GIG stations throughout the EUCOM and AFRICOM areas of responsibility.

POINT OF CONTACT

Branch Chief, Quality Assurance & Performance Evaluations
DSN:  314 434-5306
Commercial:  +49 (0)711 68639 5306

THEATER NETWORK CENTER (TNC)

Service Description: Provide world class information services to NATO, NCA, USEUCOM and USCENTCOM through direction and management control of the multi-billion dollar Global Information Grid.

POINTS OF CONTACT

Watch Officer
DSN: 314-434-5691/2
Commercial: +49 (0)711 68639 5691 or 5692

Systems Control Officer (SCO)
DSN: 314-434-6372
Commercial: +49 (0)711 68639 6372
CUSTOMER LIASONS

Service Description: DISA Europe provides liaisons to our primary customers: EUCOM, AFRICOM, NATO, USAREUR, USAFE, NAVEUR, MARFOREUR, SOCEUR, NCEUR / NSA, NGA, DIA, MDA.

POINT OF CONTACT

Plans & Programs Integration Office
DSN: 314-434-5176
Commercial:  +49 (0)711 68639 5176

PROVISIONING (REQUEST FULFILLMENT)

Service Description: Provide end-to-end technical solutions for customer requirements — including all associated equipment and transport media. Procure equipment and transport path based on customer's needs, cost restraints, and DISA/DoD policy.

POINT OF CONTACT RELATED LINKS

Operations Manager:
DSN: 314-434-5051 / FAX: 5739
Commercial:  +49 (0)711 68639 5739

COMMAND CYBER READINESS INSPECTION (CCRI)

Service Description: The Command Cyber Readiness Inspection is a 'quick look' methodology for conducting compliance validations for the COCOMs, Services and Agencies on both NIPRNet and SIPRNet as directed by the JTF-GNO's Enhanced Inspection Program (WARNORD 06-18 and Amplified Guidance) and in accordance with the CJCSI 6211.02C.

POINT OF CONTACT

CCRI Program Manager
DSN: 314-434-5070
Commercial:  +49 (0)711 68639 5070

CERTIFICATION AND ACCREDITATION (C&A)

Service Description: The DISA Field Security Office provides Certification and Accreditation support by performing formal reviews on identified systems and/or networks. The purpose of these reviews is to provide the Designated Approving Authority (DAA) with information concerning the security posture of the identified systems and/or networks, network infrastructure policies, and procedures. After the reviews are completed and the results evaluated, the DAA is provided with the necessary paperwork to justify or deny an approval to operate (ATO).

POINT OF CONTACT

Certification and Accreditation POC
DSN: 314-434-5202
Commercial:  +49 (0)711 68639 5202

CERTIFIED NETWORK DEFENSE SERVICE PROVIDER (CNDSP)

Service Description: Provide 24x7 world class network defense services to DoD, EUCOM, CENTCOM, AFRICOM, SOCOM, and NATO through operational intrusion detection, incident handling, electronic vulnerability assessments, and incident trends/analysis.

POINT OF CONTACT

NetDefense-Europe Analysis & Response Cell
DSN: 314-434-5413
Commercial: +49 (0)711 68639 5413