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UNISYS MAINFRAME HOSTING

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DISA will host DoD Unisys applications using DISA-provided hardware, operating systems (OSs), and labor.

STANDARD FEATURES

  • System Administration (SA): Including, but not limited to, the following. DISA will:
    • Install, configure, and maintain the OS and core software components
    • Monitor the operational status of production systems on DISA’s Unisys mainframes and Test and Development (T&D) platforms
    • Manage user accounts at the OS level
    • Install executive software and associated patches
    • Tune the OS parameters to optimize performance
    • Install and maintain the mainframe security environment
    • Ensure compliance with Security Technical Implementation Guides (STIGs), Security Readiness Reviews (SRRs), and Information Assurance Vulnerability Alerts (IAVAs)
    • Monitor console messages and system logs
    • Schedule and monitor backups for system files
    • Maintain procedures for Continuity of Operations (COOP)
    • Resolve referred trouble tickets
    • Develop standard solutions and procedures for the DISA Knowledge Management System in accordance with standard central procedures and guidance
    • Monitor the environment for any changes that might affect partner production schedules (and notifying our partners of the same)
    • Configure and maintain the system communication hardware and software, including Systems Network Architecture (SNA) and Internet Protocol (IP) configurations
    • Install and maintain a standard suite of Enterprise System Management (ESM) software DISA uses to monitor and manage the operating environment (OE)

  • Security: DISA’s DECCs benefit from the high level of physical security afforded by their location on military installations. DISA also provides a superior information assurance (IA) environment. In the transition to the DoD IA Certification and Accreditation Process (DIACAP), DISA has accepted Inherited Controls for a wide range of IA responsibilities and functions.

  • Data Communications: This covers the communications infrastructure – the hardware, software, firmware, and labor – that allows our partners’ users around the world to connect to the partners’ data and DISA’s computers. Once the request for information leaves the user’s locale (i.e. base, office building, home, etc.), DISA will handle the traffic and expedite the response back to the user.

  • ESM Software: These are the tools DISA uses to monitor the health and well-being of our partners’ information systems and data and to manage problems when, or before, they occur. ESM software alerts DISA when conditions are favorable for problems to occur, so DISA can ensure the appropriate technicians are available to resolve any potential problems before they occur.

  • Level 2 Service Desk Support

  • Storage: Storage in the Unisys computing environment consists of tape backup and the associated communication infrastructure. Unisys storage services are currently billed within one cumulative rate that includes disk and tape. DISA now offers, at a reduced rate, long term tape storage for partners who are required to keep data for long periods of time. To qualify for this rate the data must be older than 400 days and written to tape.

  • Assured Computing/IT Service Continuity: Our partners who purchase Unisys mainframe with unclassified processing will receive, at no additional charge, the use of a shared COOP processor at a remote site for disaster recovery. In addition, the storage infrastructure required for data replication and utilizing the Assured Computing Environment (ACE) will automatically be assigned to the partner for use at the recovery site. The normal charges for this storage service will apply. The end result is that our partners will be protected by the COOP/Service Continuity program through documented recovery procedures and pre-positioned infrastructure and will automatically gain access to the DISA COOP exercise program.

  • Mainframe Internet Access Portal (MIAP)

  • Capacity Management: Capacity reporting is used to monitor and validate system resource trends. DISA collects and retains this usage data to use in the analysis of current and projected resource consumption. With this information, decisions about system capacity changes can be made proactively and economically.

 

OPTIONAL FEATURES

Available upon request and will be charged directly to our partners in addition to any costs associated with rate-based services. Optional features include:

  • Application Support: This feature applies to our partners’ production information systems and databases, not to the processing environment’s OS or other executive software. The application support function maintains production processing. Using instructions developed by technical support and Application Support, DISA manages database and application environments, including recovery procedures. The following list identifies some of the functions our technicians perform on the partners’ behalf:
    • Monitor production processing
    • Perform production batch schedule functions, correct abnormal terminations (abends) and restart production runs
    • Process special requests
    • Coordinate and report system discrepancies
    • Initiate corrective actions for system alerts

  • Dedicated Logical Partition (LPAR): When our partner’s application runs in a shared partition on a mainframe, the partner will be charged standard mainframe rates. If our partner requires a dedicated partition on a mainframe, that service will be a surcharge to compensate for the inefficiencies.

  • Dedicated Unisys Mainframe: When our partner’s application runs in a shared partition on a mainframe, the partner will be charged standard mainframe rates. If our partner requires an entire dedicated mainframe, that service will be a surcharge to compensate for the inefficiencies.

  • Classified COOP/Service Continuity

 

ADDITIONAL INFORMATION

DISA has standard performance level data available for our partners to view. Additional data can also be provided as requested. All performance data to be provided will be documented in the SLA which will be executed when the service is ordered.