RATES/PRICING INFORMATION
To obtain the rates associated with this service, please contact your Enterprise Services Directorate (ESD) Customer Management Executive (CME) team.
HOW TO ORDER
This service can be obtained by working with your ESD CME team to identify the specifics of your requirement.
SyNAPS, utilizing HP Business Availability Center (BAC) Infrastructure (formerly Mercury Topaz), provides transaction performance monitoring. SyNAPS utilizes synthetic users to monitor both user and system initiated web traffic between client machines and servers throughout the world. SyNAPS will provide early warnings of availability and performance problems, help prioritize and accelerate problem resolution based on business impact, and ensure compliance with Service Level Agreements (SLAs).
STANDARD FEATURES
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SyNAPS Probe: From a single management console, SyNAPS will be able to potentially manage thousands of users’ behavior and access points across multiple web-based applications. SyNAPS functionality will allow for user performance delivery monitoring in real-time and the utilization of enterprise applications to the warfighter.
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SyNAPS Client Monitor: As a SyNAPS data collector, the SyNAPS Client Monitor will proactively monitor enterprise applications in real-time, identifying application performance problems before users are aware a problem exists. The SyNAPS Client Monitor will enable the application owner to monitor sites from various locations and will be able to emulate the end-user’s experience. This will allow the application owner to assess site performance from different client perspectives.
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SyNAPS Dashboard: The dashboard is a role-based, user-emulated, and customizable graphic user interface (GUI) that will provide a common environment combining real-time application stability and historical performance data for immediate review. SyNAPS partners will be able to create personalized reports from dozens of predefined templates, enabling the application owner to focus on the key performance indicators (KPIs)
SyNAPS shall make a good faith effort to meet or exceed our partners’ objectives. Circumstances beyond SyNAPS control (i.e. commercial power outages, natural disasters, etc.) are excluded. SyNAPS maintains Mission Assurance Category (MAC) III Classified confidentially level and will take prompt corrective action when these objectives are not being met.