Mission Partner Training Program
Department of Defense (DoD) and non-DoD entities seeking to establish or reaccredit their connection to the Defense Information Systems Network (DISN) will find the process easier than ever, thanks to a new Defense Information Systems Agency (DISA) initiative that provides detailed information to mission partners responsible for ordering DISN connections.
"As part of our continued efforts to improve the connection approval processes, we've spent time analyzing [connection approval] packages submitted over the past couple of years to find out exactly which steps created stumbling blocks for submitters and why. Between a more detailed Connection Process Guide and a new initiative to provide specific training in these 'stumbling block' areas, I anticipate we will be able to make measurable progress in approving and processing connection approval [submissions] more efficiently," said Teri Netter, chief of the Enterprise Connection Division in DISA's Network Services Directorate.
The DISN Connection Process Guide, version 4.2, provides step-by-step instructions and detailed procedures that all DoD and non-DoD mission partners must follow to obtain and retain connections to the DISN. The guide consolidates connection processes for national security systems into one document that contains detailed requirements and timelines, as well as points of contact to assist throughout the process.
New CBTs are available at http://disa.mil/Services/Network-Services/Enterprise-Connections MissionPartnerTraining. Each session provides in-depth guidance on the elements of the connection process that have been identified as non-compliant in the majority of the connection approval submissions over the past two years.
For example, the "Topology Requirements" training video walks users through the requirements for creating network topology diagrams — a required component of every connection approval process package, and currently the number one source of errors leading to connection approval package rejection. The briefer in the video places extra emphasis on and provides explanation for steps that are known sources of error.
"We've chosen to do the recorded briefings for very specific steps in the process… areas where we know users have difficulty. This should decrease the number of attempts mission partners need to make to establish or recertify a connection," said Netter.
Mission partners will still have the opportunity to get real-time assistance with connection requests. Collaborative question and answer (Q&A) sessions led by Enterprise Connection Division SMEs are scheduled on a regular basis. These sessions provide a forum for mission partners who have watched the trainings to ask follow-up questions and questions specific to their requests.
The recorded trainings and group Q&A sessions are expected to cut down on lengthy calls to the Network Services Customer Support Center, making it easier for those with questions to get through to an analyst and get answers specific to their needs.
"Overall, we expect that this Mission Partner Training Program will result in less frustration on behalf of those completing the connection approval packages," said Netter. "Packages can be completed in a shorter time frame, with a lower error rate — which will allow DISA to process the packages and establish or recertify connections in a timelier manner."
Feedback from DCO training sessions, the support desk, the disa.mil website, and connection approval submissions will be continuously collected and used to make improvements in future versions of the Connection Process Guide and develop new CBTs.
Individuals can learn about the latest available recorded trainings and upcoming Q&A sessions by:
For more information on Enterprise Connections, visit http://disa.mil/Services/Network-Services/Enterprise-Connections.
Posted March 6, 2013