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FREQUENTLY ASKED QUESTIONS

Question

How do I report a problem or request assistance with JCSS?

Answer

There are several ways to report a problem or request assistance:

1. You can e-mail your request / problem to netwars@opnet.com. Your e-mail will be logged into the JCSS Technical Support Tracking System.

2. You can call: (240) 497-3313, extension 2699. The voice mail is checked at least once a day.

Also To help the developers pinpoint the cause of various errors (especially those defined in the section above), it would be beneficial to submit your error log files along with your trouble reports.

The Error Log file is named “err_log” and is located in <drive>:\JCSS\Scenario_Builder\op_admin