DEFINITION
The processes, disciplines, and governance that enable effective service delivery, business systems, and knowledge frameworks.
A collaborative, efficient environment addressing the people, technology, and processes that enables the rapid leveraging of information across the Agency creates a foundation enabling innovation. This organizational agility and innovation is key to the future for both the Agency and the Department. As such, DISA must continue to lead by example in many areas including exposing information, leveraging emerging concepts and capabilities, and securing this highly adaptive environment across the Agency.
STRATEGIC OBJECTIVES
- Ensure the Agency’s consolidated infrastructure is able to support changing demands without compromising information security.
- Leverage state-of-the-art technology and systems to improve efficiency and effectiveness, while providing common Situational awareness of the Agency’s efforts to both internal and external audiences.
- Continue to expand enterprise knowledge management to external elements to facilitate decision-making and to promote the collective use of strategic information assets.
- Integrate industry best practices into the existing DISA operational framework to make internal Agency interactions more efficient and improve service and responsiveness to our Agency partners.
PRIORITIES
- Consolidate the information technology infrastructure within the Agency.
- Improve information technology and knowledge management systems for use across the Agency with a seamless portal out to the GIG to communicate more effectively with our strategic partners.
- Develop and implement an integrated process life cycle for Information Technology Service Management (ITSM), IT development, and IT operations for the alignment of Agency-partner needs and IT provisioning requirements. Integration is to include IT governance, strategy, design, and transition into production, and will track metrics for performance, compliance, and continuous service improvement.