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OD STRATEGIC PLANNING OFFICE

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FOCUS AREA

Provide governance and process management.

FOCUS AREA DESCRIPTION

In support of service operations, we develop and coordinate strategic governance, guidance, process management, and service strategy to:

  • Enable strategic decisions that will achieve the mission, vision, and future specified outcomes.
  • Create a collaborative and efficient environment to framework processes, disciplines, and governance that enables effective service operations, business processes, and knowledge frameworks.
  • Address knowledge management across the enterprise and support information technology service management (ITSM).
  • Document interrelationships among ITSM process owners to include roles, responsibilities, agreements, inputs, outputs, deliverables, and measures.
  • Espouse ITSM best practices that leverage emerging operational concepts, capabilities, service innovation, and processes in an agile operational environment.